FAQ
Q: Are shipping fees charged by you or customers?
A: Please note that this website offers shipping fees when we send the items you purchased from us,but for returning or replaceing goods that you are not satisfied, shipping fees are charged by you.
Q: What happens if my shipment is lost or stolen?
A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for compenstate. But if the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.
Q: What methods of shipping do you offer, and what can you tell me about them?
A: Shipping using Express mail and Register Air mail service is included in the price of your Goods, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 7-14 working days.
Q: I am looking for Nike and Jordan Shoes goods that are not listed on your site,can you provide them?
A: If you are looking for
Nike and Jordan Shoes goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.
Q: I ordered and recieved the parckage But i wish to change it for some other model,What are my options?
A: Please submit your exchange request by email to salesdunkshoes100@hotmail.com with the information requested below and we will send you the details on how to send the shoes back for exchange, usually within 24-48 hours, and a $20 Handing & shipping cost will apply.
Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
A: The funds should be paid immediately by Credit Card. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.
Q: How do you ensure your products after I finish payment?
A: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products'name purchased, and amount, expiration date, probably deliver time.